![]() ![]() It offers an amazing range of features for the price and should be a serious contender for those businesses where security is paramount. It took a while to get to grips with the myriad security policies but, once we were over this hurdle, we found that BomgarCloud for Remote Support wasthe best at putting teamwork into support services. At this point Bomgar will present them with a survey to gauge their satisfaction with the support session, which is a neat touch. If permitted, users can end support sessions at any time simply by closing the client's message window. ![]() Meanwhile, sessions can be recorded, transferred to other representatives or shared with them, and presentations can run to multiple users through screen sharing. The console can have open connections to multiple systems,and we found swapping between them easy. This includes a screen view and access to other tools, including a command shell, Registry editor and power or reboot controls. All remote connections are encrypted with 256-bit AESand the console loads a new tab for the remote system. Policy settings control whetherthe remote user must permit the connection request, which can also be set for file transfer, screen sharing and full control. Systems with Jump Clients installed are displayed in the support portal, where support representatives can initiate a remote session by clicking them. You can deploy a shortcut to computers and set it up to start remote sessions immediately, or allow a support rep to give a session key to start the session. Pros: Bomgar Remote Support is easy to install and manage for your staff and IT support. BeyondTrust Remote Support allows the technician to take control of a customers computer remotely, allowing them to view exactly what is happening and expedite. Users aren't required to configure the Jump Client, which will only connect to the appliance URL provided when the installation file was created. The Bomgar Jump Client gives you unattended access to any system Bomgar supports in your environment. Custom clients are created from the appliance's admin console and available for all versions of Windows, OS X (including El Capitan) and Linux. At the end of a session, the Jump Client is completely removed from the remote machine, but you can install it permanently if you want to maintain persistent connections to the support console. ![]()
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